Shipping, Returns and Damaged Items
This page explains what happens after purchase and how we handle delivery, returns and damaged items.
Shipping
Delivery inside Saudi Arabia is free during launch. Expected timing is confirmed by WhatsApp or email after order confirmation.
Returns & Exchanges
For safety and hygiene, opened or used perfumes cannot be returned or exchanged. If you receive an incorrect or damaged item, contact us within 24 hours with clear photos.
Damaged Items
If your package arrives broken or clearly damaged in shipping, we review the photos and order details, then arrange a suitable solution after verification.
Payment
Payments are processed through secure Airwallex checkout links. Apple Pay, mada or card availability depends on device, country and card eligibility.
Gift Notes
After purchase, send your gift message through WhatsApp and we will prepare it elegantly with the package.